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(956) 548-7400

Social Services


The Social Services Department is concerned with the interaction between people and their social environment and how
it affects the ability of people to accomplish their daily life tasks, alleviate distress, and realize his/her aspirations and values.
The Social Services department in this setting recognizes the importance of the relationship
between people and their environment coupled with the quality of health care.
On-Site Screenings for Medicaid and other Programs are available.
Patients are seen on a walk-in basis. However, if you require special schedule accomodations
due to an extenuating circumstance, an appointment can be provided upon request.

Community Resources
Other Community Resources, agencies, and care providers in the Brownsville area.

Senior/Disabled Programs Food and Clothing Assistance
Medical/Dental Services Community Meals
Legal Services Housing Repair
Information & Referral Services Emergency Shelter & Housing
Utility/Rent/Rx Prescription Assistance Cameron County Health Department


Frequently Asked Questions

Q. What is Social Services?

A. Social Services is the designated department within the Center in which Patients may go to receive assistance for their Social, Emotional, Financial as well as their Medical Needs.

Q. Do you need an appointment to be seen through Social Services?

A. No. Appointments are not needed. Patients are seen on a walk-in basis. However, if you require special schedule accomodations due to an extenuating circumstance, an appointment can be provided upon request.

Q. Are Walk-Ins Welcome?

A. Yes. Walk-Ins are welcome between the morning hours of 8am-11:30am and in the afternoon between 1:30pm - 4:00 pm. This will allow enough time to schedule specialty appointments with external providers.

Q. Must you be a BCHC Patient in order to be seen through the Social Services Department?

A. Yes. Due to our current staffing needs, we have just the adequate staff to see active BCHC patients only.

Q. What is a specialty Referral?

A. A specialty referral is an action request initiated by the Patient`s doctor (PCP) in order for the patient to be seen by a specialist for medical care that is beyond the patient`s doctor`s (PCP) expertise.

Q. Does the Social Services Department issue Specialty Referrals?

A. No. All Specialty referrals are initiated by the Patient`s Doctor (PCP) and not by Social Services Personnel.

Q. What type of referrals do Social Services issue?

A. Social Services issues referrals to other community Social Service agencies. For instance, local area food banks, shelters, etc.

Q. What are the hours of operation for the Social Services Department?

A. The Department`s hours are Monday, Tuesday, Thursday, and Friday from 8:00 am - 5:00 pm and on Wednesday from 10:00 am - 5:00 pm.

Q. Are On-Site Screenings available?

A. Yes. On-Site screenings for Medicaid, Medicare, County Indigent as well as any other Federal, Local and State programs which the patient might be "Potential Eligible."

Q. What is Patient Identity Verification?

A. Patient Identity Verification is a process in which all patients who are seen through the Social Services Department are properly identified. Only BCHC patients will be seen. No other person can be seen in the department on behalf of the patient without direct written consent from the Patient. A Patient may be accompanied by a family member, friend, etc.

Q. When are Prior-Authorizations required?

A. Prior-Authorizations are required for certain services/procedures that are frequently over or under-utilized or services indicating a need for care management. Authorizations MUST be requested before the services are rendered.

Q. What is the difference between Referrals and Authorizations?

A. A Referral is requested from a provider to provider. An Authorization is a request from a third-party payor (such as the County Indigent Program or an Insurance Company) to provide certain services for a patient.

Q. Who can obtain Authorizations?

A. PCPs MUST obtain authorizations for certain services. The Specialist may obtain authorizations once the PCP has given a referral to the Specialist. ONLY PCPs and Specialist(s) can initiate the Prior-Authorization Process.

Social Services Staff

Lourdes Alfaro, LMSW   Social Services Supervisor
(956) 621-3608 (Ext. 7467)

Leticia Coronado, Social Services Case Manager
(956) 621-3629 (Ext. 7461)

Rogenna Robinson, Behavioral Health Coordinator
(956) 983-6960                 

Vanessa Guevara, Social Services Case Aide
(956) 621-3606 (Ext. 6909)

Daniel Gomez, Social Services Case Aide
(956) 621-3628 (Ext. 7427)

Ana Garcia, Social Services Case Manager
(956) 621-3610 (Ext. 7468)

Karina Garza, Social Services Case Manager
(956) 621-3619 (Ext. 6921)

Ruby Luna, Prescription Assistance Program - Case Aide
(956) 548-7400 (Ext. 7227)

Maria Josefa Gutierrez, Prescription Assistance Program - Case Aide
(Ext. 6935)                           

Behavioral Health/ Counseling Services

  • Referral given by one of our providers to an active BCHC patient
  • Patient requests appointment through Adult Care– no charge for this service
  • Patient screened for mild to moderate depression and anxiety
  • The clinical care manager will evaluate the severity of patient’s anxiety or depression using various questionnaires and consultations with psychiatrist.
  • Referring doctor is kept informed of patient’s progress and any medical conditions
  • Free behavioral and problem solving counseling during 6 to 8 appointments

Counseling focuses on helping patient manage symptoms, returning the patient to pleasurable activities and routines, and addressing any situations or events that may continue to cause or increase patient symptoms of anxiety and or depression.

Adult & Pediatric Social Services

Referrals to Social Services are primarily made by physicians and other clinic personnel for patients enrolled in the center only.

Social Services does not have an appointment system. Patients are seen on a first come first served basis unless it is required by provider that patient be seen as soon as possible.

Social Services see approximately 100 patients per week.

Social Services schedules appointments with specialists and screens for Medicaid or RGV Indigent program.  Social Services can also arrange for discounts with local specialists for mammograms and eye exams for BCHC patients.

Home visits are conducted upon physician request.  Documentation of visit will be noted on the patient chart.

Patients who require hospital care are referred to Social Services for financial and resource screening.  If a patient is not eligible for any type of assistance through State, Federal, or County programs and resources, patients are referred to MD Anderson or UTMB.  Transportation assistance will be authorized by the Social Services staff when resources are available.

A Fracture Fund has been created to assist pediatric patients defray the cost of specialty care.

Free vouchers for eye exams and glasses are available for children with vision problems. Families must meet the requirements of the program to qualify.

Taxi services are available to BCHC patients who do not have transportation to and from their medical appointments at BCHC.

Prescription Assistance Program (PAP)

Hours of Operation:
Prescription Assistance Program
Monday / Lunes 9:00 am - 11:30 am 1:30 pm - 4:30 pm
Tuesday / Martes 9:00 am - 11:30 am 1:30 pm - 4:30 pm
Wednesday / Miercoles 10:00 am - 11:30 am 1:30 pm - 4:30 pm
Thursday / Jueves 9:00 am - 11:30 am 1:30 pm - 4:30 pm
Friday / Viernes 9:00 am - 11:30 am 1:30 pm - 4:30 pm

BCHC Patients referred by Physicians and other clinical personnel.

Applications for eligibility are completed by PAP workers.  Pharmaceutical companies make determination of patient eligibility. It takes about 4 to 6 weeks to be certified and start obtaining medication. An administrative fee of $10.00 per medication for a 3 month supply will be charged to the patient.

Campus Care Case Manager
Case Manager screens patients for possible CHIP/Children’s Medicaid or other medical services program eligibility.  Case Manager assists patient/family to locate a provider and or agency that provide services at little or no cost to the patient.  Case Manager also provides presentations during PTA meetings regarding Campus Care Centers’ services available to BISD students such as:  sick child visits, well child visits, sports physicals, vision/hearing screenings, eye exam and glasses vouchers, dental health care, immunizations, and low-cost medications.

Social Services Department FAQ


Child Abuse Policy