The Social Services Department is concerned with the interaction between people and their social environment and how it affects the ability of people to accomplish their daily life tasks, alleviate distress, and realize his/her aspirations and values. The Social Services department in this setting recognizes the importance of the relationships between people and their environment coupled with the quality of health care.
Social Services Staff
Lourdes Alfaro, LMSW Social Services Supervisor
(956) 548-7467 firstname.lastname@example.org
Gracie Ureste, Social Services
Leticia Coronado, Social Services Case Manager
Rogenna Robinson, Mental Health Coordinator
Elizabeth Ibarra, Clinical Care Manager
Ana Maldonado, Healthy Start Case Manager
Karina Garza, Healthy Start Case Manager
Brenda Rivera, Prescription Assistant Program-Case Manager
Alfredo Olmedo, Prescription Assistance Program-Case Aide
(956) 983-6935 email@example.com
Evette Perez, Social Services Aide
(956) 621-3606 firstname.lastname@example.org
Mental Health/ Counseling Services
- Referral given by one of our providers to an active BCHC patient
- Patient requests appointment through Adult Care– no charge for this service
- Patient screened for mild to moderate depression and anxiety
- The clinical care manager will evaluate the severity of patient’s anxiety or depression using various questionnaires and consultations with psychiatrist.
- Referring doctor is kept informed of patient’s progress and any medical conditions
- Free behavioral and problem solving counseling during 6 to 8 appointments
Counseling focuses on helping patient manage symptoms, returning the patient to pleasurable activities and routines, and addressing any situations or events that may continue to cause or increase patient symptoms of anxiety and or depression.
Adult & Pediatric Social Services
Hours of Operation: M- F 8:00 – 11:30 1:30 – 4:30
Referrals to Social Services are primarily made by physicians and other clinic personnel for patients enrolled in the center only.
Social Services does not have an appointment system. Patients are seen on a first come first served basis unless it is required by provider that patient be seen as soon as possible.
Social Services see approximately 100 patients per week.
Social Services schedules appointments with specialists and screens for Medicaid or RGV Indigent program. Social Services can also arrange for discounts with local specialists for mammograms and eye exams for BCHC patients.
Home visits are conducted upon physician request. Documentation of visit will be noted on the patient chart.
Patients who require hospital care are referred to Social Services for financial and resource screening. If a patient is not eligible for any type of assistance through State, Federal, or County programs and resources, patients are referred to MD Anderson or UTMB. Transportation assistance will be authorized by the Social Services staff when resources are available.
A Fracture Fund has been created to assist pediatric patients defray the cost of specialty care.
Free vouchers for eye exams and glasses are available for children with vision problems. Families must meet the requirements of the program to qualify.
Taxi services are available to BCHC patients who do not have transportation to and from their medical appointments at BCHC.
Case Managers manage a workload of patients who are either pregnant or who have children under 3 years old. The Healthy Start Program is available to help have a healthy pregnancy and a healthy baby. The case managers provide home visits and facilitate classes in family development, baby’s development, caring for the baby, and the mother’s needs.
Families who meet the income guidelines may be eligible to receive a car seat by attending a one hour class on child passenger safety. The Case Managers are safe rider certified and offer the class themselves.
Healthy Start Promotoras (lay health workers) also assist patients with making prenatal appointments, baby appointments, referrals, applying for Medicaid, dental services, depression screening, nutrition counseling, substance abuse counseling, HIV/AIDS counseling, childbirth classes and referrals to WIC, emergency food, housing, education and more.
Prescription Assistance Program (PAP)
Hours of Operation: M- F 9:00 – 11:30 and 1:30 – 4:30
BCHC Patients referred by Physicians and other clinical personnel.
Applications for eligibility are completed by PAP workers. Pharmaceutical companies make determination of patient eligibility. It takes about 4 to 6 weeks to be certified and start obtaining medication. An administrative fee of $5.00 per medication for a 3 month supply will be charged to the patient.
Campus Care Case Manager
Case Manager screens patients for possible CHIP/Children’s Medicaid or other medical services program eligibility. Case Manager assists patient/family to locate a provider and or agency that provide services at little or no cost to the patient. Case Manager also provides presentations during PTA meetings regarding Campus Care Centers’ services available to BISD students such as: sick child visits, well child visits, sports physicals, vision/hearing screenings, eye exam and glasses vouchers, dental health care, immunizations, and low-cost medications.
Social Services Department FAQ
Child Abuse Policy